QPQ answers parts quote requests across chat, email and web forms — priced from your own inventory, in seconds, at any hour. Your people handle the calls that actually need them.
"hey do you have the passenger side headlight for a 2021 Silverado 1500 LT? need 2 by thursday"
Nobody was at the counter. The shop still got a price.
How it works
QPQ sits on the channels your customers already use. Nothing changes for the shop calling in — it just gets answered.
Chat on your site, an email to your parts address, or a web form. However the shop already asks, QPQ is listening.
Exact part-number matches get priced automatically. Anything QPQ isn't certain about goes to your counter — not to a guess.
Every answer carries a buy link straight to your storefront. The quote stops being a dead end.
Features
Generic chat tools don't know what a core charge is. QPQ was built around how parts actually get quoted, sold and returned.
Point QPQ at your existing catalog and pricing. No re-keying, no second system to maintain, no cap on how many parts you carry. When your pricing changes, the answers change with it.
A chat widget for the parts department, an email address that answers itself, and web forms for everything else the counter deals with. One install covers all three.
An auto-reply that ends in "call us back" wastes the request. QPQ's replies carry the part, the price and a buy link to your e-commerce — so the shop can close the order in the same minute they asked.
Drop in a snippet, connect your catalog, go. Not a quarter-long implementation.
Automotive, collision, agriculture and dealership parts — with the vocabulary each one uses.
Large department or a two-person shop — the same set of forms handles both.
See what's being asked for — by part, by channel, by location. Demand you couldn't see before.
Who it's for
The volume isn't the problem. The volume is the business. The problem is that every request needs a person, and people are the one thing you can't add on demand.
Aftermarket and OEM counters fielding the same twelve questions in forty different wordings.
Estimate-driven requests where the wrong part number costs a cycle-time day.
Seasonal spikes where a machine down in the field can't wait for a callback.
Wholesale parts departments trying to grow outside sales without adding headcount.
Pricing
No catalog tiers, no per-seat math, no charge for the parts you carry. One price for the department, one setup fee, and an add-on when you're ready for voice.
Everything the counter needs to stop answering the same question by hand.
Chat, email and web forms included.
A number of your own that takes the quote request when nobody can pick up.
Plus per-minute usage. Talk to us about availability.
Tell us what you sell and how many locations. We'll walk you through a live department and give you a number you can take to your GM.
We'll be in touch shortly with pricing for your department.
About
In 2017 we were consulting with a dealership and spent real time inside the parts department, watching how the work actually moved.
The phone rang. Email stacked up. Requests came in every format a person can invent. And nearly all of them were the same question, asked a slightly different way: do you have this part, and what does it cost?
Every one of those needed a human being to stop, look something up, and answer. The department wasn't slow — it was outnumbered. And the only lever anyone ever offered was hire another person, which is expensive, slow, and doesn't help at 7:42 on a Tuesday night.
We started building toward the answer in 2018, off and on, around other work. For a long stretch the tools simply weren't good enough to read a messy request and get the part right — and getting the part wrong is worse than making a shop wait. That changed. So we finished it.
QPQ exists so a parts business can grow its sales without growing its counter. That's the whole idea.
Consulting inside a dealership parts department. The problem shows itself.
First attempts at automating the quote. The technology isn't there yet.
Live with parts suppliers across chat, email and forms — with voice in limited release.
Partnerships
Inventory platforms, DMS and catalog providers, e-commerce storefronts, buying groups, insurers. QPQ answers the request — it doesn't want to own your customer.
Tell us what you build and where QPQ would touch it. We'll come back with what an integration looks like.
We'll read it properly and get back to you.
Bring a real request your counter got this week. We'll run it live on the demo.